Microsoft Dynamics 365 Commerce is a unified platform that empowers retailers to enhance both their digital and in-store operations. It offers an end-to-end omni-channel solution, integrating back-office, e-commerce, and in-store systems to deliver seamless customer experiences. Designed for both B2C and B2B sales, it helps businesses optimize workflows, support employees, and create engaging shopping experiences across all channels. Dynamics 365 Commerce also provides the flexibility to scale and innovate, ensuring retailers can meet evolving market demands.
How Will Dynamics 365 Commerce Change Your Business?
Dynamics 365 Commerce drives brand loyalty, revenue growth, and operational efficiency, transforming your business outcomes.
Omnichannel engagement
Delight customers with a unified retail experience across channels by connecting digital, in-store, and back-office operations. Let them engage with you on their terms while you empower your staff to better manage sales, inventory, merchandise, and delivery.
Retain the customers
Nurture lasting customer relationships and attain higher CLV with targeted promotions and loyalty programs. Boost the bottom line by cross-selling and upselling through intelligent customer data analysis. Reduce cart abandonment through trend forecasts and personalized product recommendations.
Optimize sales operations
Centralize inventory, reduce fulfillment costs, and improve stock utilization with operational insights. Equip employees with digital tools to close sales quickly. Monitor and control sales and margin performance in real-time across all storefronts with customized dashboards on any device.
Cash in on e-commerce
Use handy tools to build and manage intelligent digital storefronts powered by AI to help shoppers identify products and services that meet their needs. Integrate digital payments and apply advanced analytics to customer information for effective campaigns and lead-generation efforts.
Dynamics 365 Commerce Features
Omnichannel Retail Engagement
Intelligent Customer Engagement
AI-Driven Insights
Flexible and Composable Architecturen
Loyalty and Rewards Programs
Streamlined Fulfillment and Order Management
Centralized Data Management
Scalability and Cloud IntegrationReady to elevate your commerce operations?
Let's unlock your growth potential with Microsoft's digital commerce solution.
Our Dynamics 365 Commerce Services
As your Microsoft Dynamics 365 Commerce Consultant, Our expertise ensures that your D365 Commerce implementation aligns with your goals, driving growth and operational efficiency at every stage.
Tailored Consulting
We provide expert consulting to customize and optimize your D365 Commerce setup, ensuring it fits your unique business needs.
Seamless Integration
Our team integrates D365 Commerce with Microsoft and third-party systems for smooth data flow, enhancing efficiency across operations.
Ongoing Support
We offer continuous support and optimization to keep your system up-to-date and performing at its best, adapting to your evolving business needs.
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Frequently Asked Questions
Dynamics 365 for eCommerce and Retail refers to a comprehensive solution that helps businesses manage both in-store and online retail operations. It includes tools for omnichannel sales, inventory management, customer service, merchandising, and order fulfillment. The platform allows businesses to deliver a seamless shopping experience across various channels, such as physical stores, e-commerce, mobile apps, and call centers. With integrated AI and analytics, Dynamics 365 Retail and Commerce helps retailers optimize operations, enhance customer engagement, and drive better business outcomes.
Dynamics 365 for Commerce supports three primary channels: retail, call center, and online. These channels enable seamless engagement with customers across various platforms.
Retail Channels: Traditional brick-and-mortar stores where customers can browse and purchase products in person. This channel allows for effective management of inventory, staff, and transactions, catering to customers who prefer face-to-face interactions.
Call Center Channels: These channels facilitate customer service and order management via telephone. They are essential for handling inquiries, processing orders, and providing personalized support, which enhances customer satisfaction.
Online Channels: Representing e-commerce platforms, these channels allow customers to shop digitally. They provide user-friendly interfaces for browsing and purchasing produ
Creating a retail store in Dynamics 365 involves a few straightforward steps:
1. Access Retail Channels
Navigate to Retail > Common > Retail channels > Retail stores to open the Retail stores page.
2. Initiate Creation
In the Action Pane, select the Store tab and click New to create a new store.
3. Configure Store Details
Enter the Name and Store number for your new retail store, ensuring all required fields are completed.
4. Complete the Setup
Configure additional settings, such as payment methods and inventory management, as needed for your retail operations. By following these steps, you can successfully set up a retail store in Dynamics 365 Commerce.
The differences between eCommerce and retail primarily lie in their operational models, customer engagement, and the environments in which they operate. While both involve the sale of goods and services, eCommerce focuses on online transactions, whereas retail emphasizes physical interactions in brick-and-mortar stores.