Microsoft Dynamics 365 Field Service, a module within the Microsoft Dynamics 365 suite, is an agile asset-routing, resource assignment and optimization platform designed to streamline field service operations.
How We Can Help You?
At Nalashaa Digital, we guarantee seamless Dynamics Field Service implementation, integration and customization, setting the standard for operational excellence.
Implementation
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Assessment: Thoroughly analyze your field service operations
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Custom Configuration: Tailor Dynamics Field Service to your unique needs
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Data Migration: Migrate historical data with precision
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Comprehensive Training Provide specialized training and ongoing support
Integration
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End-to-End Integration Services: Seamlessly helps you connect with Microsoft apps & other legacy systems
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Integration Methods: Utilizes cost-effective third-party tools, Microsoft Flow, and Dynamics 365 Web API for seamless connections
Customization
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Consultation: Understand specific field service processes and goals
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Bespoke Development: Create custom functionalities and modules
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Enhanced User Experience: Focus on intuitive design and dashboards.
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Testing Rigorous testing to meet your expectations
How Does Dynamics Field Service Benefit You?
Ensure issues are resolved right the first time, boosting customer satisfaction
Complete more service calls per technician, increasing productivity
Identify and seize upsell and cross-sell opportunities
Reduce travel expenses and vehicle wear and tear
Provide customers with precise service updates in real-time
Equip technicians with historical data for better service
Offer convenient appointment options for customer satisfaction
Maximize uptime, minimize costs, and enhance customer satisfaction through field service asset management
D365 Field Service Key Features
Professional Contracts
Tie agreements with service activities, SLAs, billing, CSAT for predictable account retention and growth.
- Pre-built and configurable, service agreements, work orders, SLAs, payment terms
- Manage recurrence, anomalies, timing of orders, products, invoices etc.
- Conditional entitlements – Discounts, freebies, prioritization
- Automatic mapping of quotes, invoices to agreements for accelerated billing
System-Assisted Scheduling
Maximize return on assets by optimizing utilization of staff, equipment & assets.
- Book individuals, crew, pools, facility/resource for max utilization
- Skills, availability, geo, preference-driven recommendations
- Automatic traffic-aware routing, assignment, geolocation of resources
- Book from Work orders, requirements, schedule board
Optimized Inventory
Drive superlative financial outcomes through better forecasts, fewer leakages and just-in-time availability.
- Process RMAs, transfers, adjustments, vendor returns
- Manage Warehouse, POs, shipping partners centrally
- Setup customer assets, catalogs, tag to service locations
- Define purchase terms, tag to POs, identify violations etc.
Smart Field Service
A contextually aware, amply skilled and timely available field force for first-time-fixes, on-site and from afar.
- Job, customer data on mobile, even when offline
- Alerts, messages, reminders, push notifications
- Mixed reality-driven remote assistance through HoloLens
- Geofencing for live-tracking and fraud prevention
- IoT to auto-diagnose, create cases, schedule visits for predictive maintenance
Engaged Customers
Build brand allegiance through information transparency, tool enablement and consistent system-directed processes.
- Track past/upcoming appointments & cases through portals
- Real-time technician tracking – ETA, photo, vehicle info. etc.
- Closed-loop feedback, updates through text/voice
- Proactive communication, transparency, self-service
Empowered Employees
Assist, equip and monitor your team for a higher happiness quotient and exceptional customer experience delivery.
- Step by step guidance on processes, procedures, regulations
- Forecast resource requirement for orders/cases/visits
- Contextual product manuals, support/training artefacts at fingertips
- Track SLA compliance, utilization, satisfaction, trends on dashboards
The Comprehensive Dynamics 365 Overview
Dynamics 365 is a unique product that understands the changing needs of the market and how best to help your business flourish.
Why Our Clients Love Us?
Want To Implement Dynamics 365
For Field Services?
We have plans which will meet your needs, and if not we can tweak them around a bit too!