Dynamics 365 Support Services|Reliable CRM & ERP Assistance

AI-accelerated triage

Fixed Price Dynamics 365 Support Services

One partner for your entire Dynamics 365 stack — ERP, CRM, AI, and Copilot support.

  • 75+ Implementations
  • 300+ Upgrades
  • Plans from $500/month
Dynamics 365 support team collaborating
15+Years of Business Experience
400K+Man-Hours Saved
ISO CertifiedQuality & Standards
USA HQServing Clients Globally

Our Services

Our Dynamics 365 Support Services

We provide proactive Microsoft Dynamics 365 support services across both ERP and CRM. From Dynamics 365 Business Central support and Finance on the ERP side to Sales, Customer Service, and Dynamics 365 Field Service support on the CRM side, our d365 managed support resolves issues and elevates the everyday experience for every user.

Customization and Migration

Helps reshape Dynamics 365 around current business processes instead of forcing teams to work around old configurations.

  • Entity, field, and relationship setup based on actual workflows
  • Migration from Salesforce, legacy Dynamics, or custom systems
  • Cloud migration to Azure or AWS with minimal disruption
  • Cleaner data structure for better reporting and usability

AI and Automation Enablement

Embed AI and automation into support workflows so issues are resolved faster with less manual effort.

  • Copilot and assistant configuration for support and operations
  • Ticket routing, triage automation, and alert prioritization
  • Process automation with Power Automate and low-code tools
  • Predictive insights for demand, service quality, and risk reduction

Training and User Enablement

Role-based enablement that helps your team adopt Dynamics 365 confidently and sustain performance after go-live.

  • Role-based onboarding and support playbooks for every team
  • Admin and power-user enablement for sustainable in-house ownership
  • Hands-on walkthroughs for new workflows and modules
  • Adoption tracking with continuous improvement checkpoints

System Integration and Data Sync

Connect Dynamics 365 with your surrounding systems so data flows reliably across CRM, ERP, finance, and operations tools.

  • Bi-directional integration across CRM, ERP, finance, and web tools
  • API and middleware setup with monitoring and failure handling
  • Data sync quality checks and retry logic
  • Reduced manual data entry and improved consistency

Reporting and Analytics

Build reporting and analytics that leadership and operations teams can trust for day-to-day and strategic decisions.

  • Power BI dashboards and operational reporting for leadership
  • Custom report setup by business function and SLA metrics
  • Data model tuning for reliable and accurate decisions
  • Support analytics to identify recurring issues and prevent downtime

Navigation and UI Enhancements

Simplify navigation, forms, and app experiences so users spend less time searching and more time executing.

  • Role-based app areas and simplified menu structures
  • Form optimization for faster user workflows
  • Accessibility and usability improvements for daily adoption
  • UI cleanup to reduce clutter and improve response time

Our Business Solution

Business Solutions We Support

From customer engagement to finance and operations, we provide expert support across the Dynamics 365 business applications your teams rely on every day.

Our Legacy Products

Supporting Legacy
Microsoft Dynamics Products

Whether you're running Dynamics AX, NAV, GP, or legacy CRM, we help maintain performance today while preparing your environment for tomorrow.

Dynamics AX
Dynamics GP
Dynamics NAV
Dynamics CRM
Nalashaa
Managed Support
(Across Every Platform)

Supporting Dynamics AX, NAV, GP, CRM, and other on-premises Dynamics product segments.

Industries

Industries We Support with Dynamics 365 Expertise

We help organizations across regulated and commercial industries maximize the value of Dynamics 365 with solutions tailored to their operational needs.

Healthcare
Manufacturing
BFSI
Retail
Education
Logistics
Non-Profit
Energy
AEC

Fixed Price CRM Support Plans

Choose the plan which suits your needs

Red

$500

per month
Shared Resource
5 Hrs/Month

Orange

$725

per month
Shared Resource
10 Hrs/Month

Yellow

$1200

per month
Shared Resource
20 Hrs/Month

Green

$2000

per month
Shared Resource
40 Hrs/Month

Blue

$3200

per month
Shared Resource
80 Hrs/Month

Indigo

$4800

per month
Dedicated Resource
160 Hrs/Month

Need a Tailored Support Plan?

Explore our customizable Violet package built around your unique needs.

Get in Touch

Violet Package

  • Personalized Resources
  • Scalable & Adaptable + Others
  • Unlimited support requests

Hear it from Our Clients

Nalashaa helped us accelerate our software releases. Their insights into how commercial grade software is built has been valuable.


Nalashaa did a great job in understanding our needs and handling the project from both a technical and project management perspective.


Our partner in business strategy not only because of the domain knowledge but also because of the flexibility.


We're AI-Driven, With Human Oversight

We use AI to move faster, but every critical fix, configuration, recommendation, and deliverable is reviewed by specialists before it reaches your Dynamics 365 environment.

[1] AI in Support Delivery

We use AI to deliver D365 support faster and more accurately. It helps us triage issues, route tickets, find relevant past fixes, and catch storage, sync, or performance signals early.

AI-assisted Dynamics 365 support delivery

[2] AI Inside Your Dynamics 365

We help configure AI inside Dynamics 365 through Copilot, custom agents, predictive analytics, and workflow automation.

Know more
AI inside Dynamics 365 with Copilot and analytics

why choose us

Proven Expertise. Global Impact.

Trusted by organizations worldwide to implement, optimize, and scale business-critical platforms.

0+CRM/ERP Implementations
0+Platform Upgrades
0+Custom XRM Solutions
0+Global locations

Work with us

Tell us what's breaking, lagging, or just not working the way it should.

A Dynamics 365 support specialist will get back to you within one business day

Talk to Our Expert
Dynamics 365 Solutions

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What Else We Can Help You With

Beyond integration, we offer end to end Dynamics 365 services to help you plan, implement, extend, optimize, and support your business systems.

Planning and implementing Dynamics 365

We help you define scope, prioritize modules, and implement Dynamics 365 with a roadmap aligned to your business goals.

  • Discovery workshops and solution design
  • Phased rollout planning across CRM and ERP
  • Data migration and go-live readiness
Know more

Upgrading your Dynamics 365 environment

Stay current with Microsoft releases while minimizing disruption to users and integrations.

  • Version assessment and upgrade path planning
  • Regression testing and custom code remediation
  • Post-upgrade validation and user enablement

Connecting Dynamics 365 with third-party applications

Integrate CRM, ERP, and line-of-business systems for reliable, real-time data exchange.

  • API, middleware, and iPaaS integrations
  • Data mapping, sync monitoring, and error handling
  • Secure authentication and governance

Adding intelligence to Dynamics 365

Embed AI, Copilot, and predictive analytics to improve decision-making and productivity.

  • Copilot and AI assistant configuration
  • Predictive models and intelligent workflows
  • Analytics dashboards for leadership and operations

Extending Dynamics 365 with Power Platform

Build apps, automations, and portals that extend Dynamics 365 without heavy custom development.

  • Power Apps for role-specific experiences
  • Power Automate flows across business processes
  • Power Pages portals for customers and partners

Frequently Asked Questions

Microsoft support focuses on platform-level issues, while a partner support team helps with configuration, customization, integrations, and business process alignment across your Dynamics 365 environment.

Yes. License support does not cover ongoing enhancements, workflow changes, user enablement, or proactive optimization that keeps your system aligned with evolving business needs.

Managed support includes issue resolution, enhancements, monitoring, reporting support, user guidance, and continuous improvement across your Dynamics 365 apps.

Our fixed-price plans start at $500 per month. Final pricing depends on scope, modules, and the level of dedicated support your team requires.

Tickets are logged, triaged, and routed based on priority and module expertise. Response and resolution timelines are aligned to your support plan and agreed SLA.

Yes. We support Finance, Supply Chain, and related ERP modules, including integrations, reporting, and ongoing functional support.

Yes. We provide Business Central support for configuration, extensions, integrations, reporting, and day-to-day operational assistance.