Dynamics 365 Support Services

Dynamics 365 Support Services

Our Fixed Price Dynamics 365 support Plans are tailored to keep your operations running smoothly. With a dedicated Support Engineer at your service, you’ll have expert assistance on hand for all your Dynamics 365 and PowerApps requirements.

Let’s discuss your support needs

Our Dynamics 365 Support Services are designed to provide a comprehensive range of assistance tailored to your unique requirements.​ From system upgrades and custom enhancements to technical support and strategic advisory services, our dedicated team ensures that you fully leverage the capabilities of Dynamics 365 CRM & ERP. Whether you face immediate technical issues or need in-depth training, we are committed to maximizing your Dynamics 365 experience.

Do You Need a Dynamics 365 Support Service Provider? Let’s Analyze!

Our Dynamics 365 Support Services

We help empower your business with our tailored Dynamics 365 CRM and ERP support

Customization

Tailor Dynamics 365 to meet your unique business needs by:

  • Modifying workflows, processes, and user interfaces
  • Adding or removing fields, forms, and entities
  • Developing custom modules and extensions

Performance and Scalability Improvement

Optimize system performance and ensure scalability by:

  • Conducting performance tuning and database optimization
  • Implementing load balancing and resource allocation strategies
  • Scaling infrastructure to support increased user loads

Security and Compliance Enhancements

Safeguard your data and maintain regulatory compliance with:

  • Role-based access controls and secure communication
  • Configuring security settings and conducting regular audits
  • Implementing data encryption and maintaining compliance standards

Integration and Interoperability

Enable seamless communication between Dynamics 365 and other systems by:

  • Setting up APIs and data connectors
  • Ensuring data consistency across platforms
  • Integrating with third-party applications and managing data synchronization

Mobile and Remote Access Enhancements

Ensure accessibility to Dynamics 365 anytime, anywhere by:

  • Setting up mobile access and apps
  • Configuring remote desktop services and secure VPN connections
  • Optimizing the user experience for mobile devices

User Training and Adoption

Promote smooth user adoption and proficiency by:

  • Providing comprehensive training sessions and user manuals
  • Offering ongoing support and Q&A sessions
  • Implementing effective change management strategies

Support and Maintenance

Provide continuous support and system maintenance by:

  • Offering technical support and troubleshooting
  • Performing regular system updates and patches
  • Monitoring system performance and managing SLAs

Backup and Disaster Recovery

Protect your data and ensure business continuity by:

  • Setting up automated backup processes
  • Developing a disaster recovery plan and testing procedures
  • Ensuring data redundancy and resilience

Documentation and Knowledge Transfer

Provide thorough documentation and knowledge transfer by:

  • Creating detailed system documentation and user guides
  • Conducting knowledge transfer sessions for IT staff
  • Offering ongoing training and support

Legacy System Upgrades

Upgrade from legacy systems like Dynamics CRM, NAV, and GP to Dynamics 365 by:

  • Assessing the current system setup and planning the upgrade path
  • Migrating data and customizations with integrity
  • Providing comprehensive user training on the new system

Report Development

Create and customize reports to meet your business needs by:

  • Designing and automating reports with SSRS and Power BI
  • Ensuring data accuracy and relevance
  • Customizing report generation and distribution

Dashboard Configuration

Set up and customize dashboards for real-time insights by:

  • Designing user-friendly dashboards with relevant metrics
  • Integrating various data sources for comprehensive views
  • Providing training on dashboard usage and customization

Discover How a Leading Camping Service Provider Transformed Their Business with Our Tailored CRM Solution

CRM Solution
50%

Reduction in manual effort with streamlined subscription management.

12%

Revenue growth from automated renewals.

3X

Higher engagement from targeted, personalized campaigns.

25%

Boost in customer satisfaction and repeat bookings.

Our custom CRM solution helped a European camping services provider overcome challenges in subscription management, marketing automation, and data insights. The result? Streamlined operations, targeted marketing, and enhanced customer satisfaction, driving significant growth and efficiency across their business.

We Help Fix These Challenges

Excessive Expenses

Inefficient tools and outdated systems can inflate infrastructure and maintenance costs. Our microsoft dynamics support services equip you with the necessary tools, preventing unnecessary expenses.

Increased Downtime

Lack of expertise in maintaining Microsoft Dynamics 365 often results in extended downtime. With our fixed price dynamics 365 support, we bring expertise to your IT team, minimizing business disruptions.

Unfamiliar Microsoft Updates

Constant updates and customizations by Microsoft can be challenging without proper training. Our D365 Support Services provide the necessary expertise to navigate and leverage these enhancements effectively.

Complex Implementation

Managing Microsoft Business Application Solutions can be burdensome without expert guidance. Our dynamics 365 managed support services simplify complexities, making the process realistic and manageable.

Say Goodbye to Excessive Expenses, Downtime, and Complexity

Take the Leap with Our Support Service

Why Choose Our D365 Support Services Plan?

Laptop image with a person using CRM in it indicating Dynamics 365 Support Services

Maintain your CRM

  • Answering How-TOs
  • Service requests and resolutions
  • End-user Trainings
  • Recorded sessions
Three emoji faces with last one smiling indicating importance of improving CRM

Improve your CRM

  • Form or schema changes
  • Incorporation of business rules
  • Rollups/Patches
  • Integration with plugins
A Women explaining dynamics 365 support services to people with a CRM screen

Realize better ROI

  • New reports
  • KPI dashboards
  • Workflow optimization

All this through Fixed Price CRM Support plans and No hidden elements.

Tailored Dynamics 365 Support Plan

Select the best support plan tailored to your needs from our comprehensive range of Dynamics 365 Support Solutions.

  • Package

    Monthly Price
    • Resource Type
    • You get (Hours/Month)

  • Violet

    Let's Talk
    • A Team
    • An Invested Partner

  • Indigo

    $6400/Mo
    • Dedicated
    • 160 Hrs

  • Blue

    $3600/Mo
    • Shared
    • 80 Hrs

  • Green

    $2000/Mo
    • Shared
    • 40 Hrs

  • Yellow

    $1200/Mo
    • Shared
    • 20 Hrs

  • Orange

    $725/Mo
    • Shared
    • 10 Hrs

  • Red

    $500/Mo
    • Shared
    • 5 Hrs
Choose a Plan

How Do We Help With D365 Support?

When users encounter issues or have questions, they can log support requests via the Dynamics 365 Help Desk, which is designed to capture essential details such as:

  • Priority: Users can specify the urgency of the issue, helping the support team manage response times accordingly.
  • Description: A clear description of the issue allows for quicker understanding and more efficient handling by the Dynamics 365 Customer Support team.
  • Evidence/Context: Providing screenshots, error messages, or detailed context helps in diagnosing the problem more accurately.
  • Real-time Status Checks: Users can check the status of their support requests at any time through the Dynamics CRM Helpdesk, ensuring transparency and continuous communication.
  • Direct Contact: In case of emergencies, users have the option to reach out directly to the support teams via email or phone, ensuring immediate attention when needed.
A paper and a screen of a computer with CRM analytical data

Once a ticket is submitted, the support process includes several crucial steps:

  • Acknowledgement: Users receive confirmation that their ticket has been received, reassuring them that their issue is being addressed.
  • Classification: Tickets are categorized to streamline the support process:
  • Support: Queries related to features or system behavior.
  • Defect: Issues where functionality is inconsistent with system requirements.
  • Change: Requests for new features or modifications that are not part of the existing functionality but are considered beneficial.
  • Prioritization and Allocation: Based on the urgency and complexity, tickets are prioritized and assigned to the appropriate experts on the support team.
A women working on a computer for dynamics 365 support services | Nalashaa Digital

The resolution phase is critical for addressing and rectifying the issue:

  • Replication of Issue: The Dynamics 365 Help Desk attempts to replicate the reported problem based on the user’s description and evidence, which is crucial for understanding the issue fully.
  • Development of the Fix: Once the issue is understood and replicated, a fix is developed to resolve it.
  • Updating Ticket Status: The status of the ticket is regularly updated to keep the user informed of progress.
  • Communication of the Fix: Once the issue is resolved, the solution is communicated back to the user, ensuring they are aware of the resolution and any steps they need to take.
A girl with happy face carrying a laptop in hand

The final stage involves formal closure and feedback:

  • Evaluation and Review: The service provided is evaluated, and the resolution is reviewed to ensure the issue has been satisfactorily resolved.
  • Incorporation of Feedback: User feedback is gathered and incorporated into future support processes to improve service.
  • Client Sign-off: The resolution is considered complete only after the client has signed off, ensuring their satisfaction with the solution provided.
A man holding a card with 3 checkboxes with first one checked`

Why Our Clients Love Us?

  • #FlexiblePackages
  • #QualityService
  • #ProfessionalExpertise
  • #FixedPrice

Need Dynamics 365 Support Services?

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FAQ

You can avail Dynamics 365 support through two primary choices:
Microsoft Support: Directly contacting Microsoft for changes or support might seem like a straightforward option, but it comes with drawbacks. The support cost and time can be significant, making it less favorable for direct users. This approach is generally preferred by Microsoft Partners, leaving individual users with potentially higher expenses and longer resolution times.
Microsoft Dynamics 365 Support Services Providers: Opting for modern remote support services presents a more agile and cost-effective solution. Remote support services overcome the drawbacks of the first option by providing a quick turnaround time, cost-effectiveness, deep expertise, and other customized Microsoft Dynamics 365 help you might need. The pay-as-you-go model allows users to subscribe to support services as needed, avoiding unnecessary expenses and delays.

Choosing a Dynamics 365 support partner is crucial for a seamless experience, and several factors merit consideration. Ensure the partner offers comprehensive support services, covering everything from implementation to ongoing maintenance. It's advisable to select an implementation partner that extends support services, ensuring a holistic approach to your Dynamics 365 journey. At Nalashaa, our support for Dynamics 365 includes comprehensive consultations, addressing your needs from implementation to integration, ensuring a smooth and efficient experience. MS Dynamics support encompasses technical troubleshooting, system optimizations, user training, and consultancy to enhance your Dynamics 365 experience.

Yes, with our Dynamics support services, you have access to comprehensive assistance for customizations. Whether you need minor adjustments or extensive customizations, our Dynamics 365 support service is equipped to handle your needs. To know more about the customizations possible, refer to this guide: https://nalashaadigital.com/blog/crm-customization-guide/

Our Dynamics CRM support services focus on maximizing the efficiency and effectiveness of your customer engagement strategies. From implementing Dynamics 365 for Sales and Customer Service to leveraging AI and analytics for insights, we help you create more personalized and rewarding customer interactions.

Absolutely. Our Microsoft Dynamics 365 support services include comprehensive upgrade assistance for businesses transitioning from older versions of Dynamics, such as Dynamics GP, Dynamics NAV, or other CRM/ERP systems, to the latest Dynamics 365 Business Central and Dynamics F&SCM.