AI-accelerated triage
One partner for your entire Dynamics 365 stack — ERP, CRM, AI, and Copilot support.
Our Services
We provide proactive Microsoft Dynamics 365 support services across both ERP and CRM. From Dynamics 365 Business Central support and Finance on the ERP side to Sales, Customer Service, and Dynamics 365 Field Service support on the CRM side, our d365 managed support resolves issues and elevates the everyday experience for every user.
Helps reshape Dynamics 365 around current business processes instead of forcing teams to work around old configurations.
Helps reduce repetitive work and bring AI support into daily Dynamics 365 workflows.
Helps users understand the system and use it correctly after changes, upgrades, or new feature rollouts.
Helps Dynamics 365 connect properly with the rest of the business stack.
Helps teams move away from manual exports and outdated spreadsheets.
Helps improve adoption by making Dynamics 365 easier to use.
Our Business Solution
From customer engagement to finance and operations, we provide expert support across the Dynamics 365 business applications your teams rely on every day.
Our Legacy Products
Whether you're running Dynamics AX, NAV, GP, or legacy CRM, we help maintain performance today while preparing your environment for tomorrow.
Dynamics AX
Dynamics GP
Dynamics NAV
Dynamics CRM
Supporting Dynamics AX, NAV, GP, CRM, and other on-premises Dynamics product segments.
Industries
We help organizations across regulated and commercial industries maximize the value of Dynamics 365 with solutions tailored to their operational needs.
Choose the plan which suits your needs
$500
per month$725
per month$1200
per month$2000
per month$3200
per month$4800
per monthExplore our customizable Violet package built around your unique needs.
Get in TouchNalashaa helped us accelerate our software releases. Their insights into how commercial grade software is built has been valuable.
Nalashaa did a great job in understanding our needs and handling the project from both a technical and project management perspective.
Our partner in business strategy not only because of the domain knowledge but also because of the flexibility.
We use AI to move faster, but every critical fix, configuration, recommendation, and deliverable is reviewed by specialists before it reaches your Dynamics 365 environment.
We use AI to deliver D365 support faster and more accurately. It helps us triage issues, route tickets, find relevant past fixes, and catch storage, sync, or performance signals early.
We help configure AI inside Dynamics 365 through Copilot, custom agents, predictive analytics, and workflow automation.
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why choose us
Trusted by organizations worldwide to implement, optimize, and scale business-critical platforms.
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Dynamics 365 Solutions
Beyond support, we offer end to end Dynamics 365 services to help you plan, implement, extend, optimize, and support your business systems.
Microsoft’s built-in support mainly covers the platform itself. This includes outages, product bugs, licensing-related issues, and standard platform support. It usually does not cover your customizations, configurations, integrations, reports, workflows, or user training.
A Dynamics 365 support partner helps with the parts of the system that are specific to your business. This includes your custom setup, connected applications, workflows, users, reports, and day-to-day operational issues. Most teams use both. Microsoft handles platform-level issues, while a support partner supports the environment your business actually works in.
In most cases, yes. This is especially true if your Dynamics 365 environment has customizations, integrations, workflows, reports, or business-specific configurations.
Microsoft’s included support usually does not handle custom code, third-party integrations, process configuration, reporting needs, or proactive environment monitoring. Dedicated D365 support services help fill that gap, which is where many day-to-day issues actually happen.
Dynamics 365 managed support usually includes proactive monitoring, ticket triage, issue resolution, minor enhancements, customization support, integration fixes, performance tuning, release wave testing, user training, and reporting support.
The goal is not only to fix issues after they happen. Managed support helps prevent avoidable problems, keeps the system stable, and gives your team access to Dynamics 365 technical support without having to build a full in-house support team.
Dynamics 365 support usually follows two cost models. Microsoft’s enhanced support is typically priced per user and focuses on platform-level issues. Partner support is usually offered as a fixed monthly plan based on support hours, or as hourly support.
Fixed monthly plans are often easier for SMBs because they make support costs more predictable. For example, Dynamics 365 support plans can start at $500 per month for 5 hours and scale based on the level of support required.
You raise a ticket and we respond within one business day, with faster SLAs on higher-tier plans. Each request is logged, categorized by severity, and prioritized so urgent, business-critical issues are handled first. You get a defined escalation path and visibility into every ticket from logged to resolved.
Yes. We support Dynamics 365 Finance and Supply Chain Management (formerly Finance & Operations), covering configuration, integrations, performance tuning, release-wave testing, and reporting. As a Dynamics 365 finance support partner, we handle both the ERP core and the integrations connecting it to your CRM and third-party systems.
Yes. We provide Dynamics 365 Business Central support for growing businesses, including setup, customizations, integrations, upgrades, and day-to-day issue resolution. Whether you are newly live or scaling, our Business Central support keeps finance, operations, and reporting running smoothly without needing a full in-house team.
Explore our latest publications on industry trends, insights, and innovations.
A look at how our Dynamics 365 journey evolved into broader enterprise delivery across industries and platforms.
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Understand the full CRM services lifecycle and what to expect from implementation through managed support.
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Key Customer Engagement updates including Copilot capabilities and intelligent automation features.
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