Dynamics 365 Support Services

Let your Dynamics 365 systems run at its fullest potential with our proactive and fixed price support services

Dynamics 365 support refers to the range of services and resources provided to help organizations use Microsoft Dynamics 365, a cloud-based business applications platform. Our fixed price support services include incident management, problem management, change management, release management, proactive monitoring, and access to a team of experts to help organizations manage and optimize their Dynamics 365 environment.

At Nalashaa, the goal of our Dynamics 365 support experts is to ensure that organizations can effectively use the platform to achieve their business goals while maintaining a high level of performance and availability.

Our D365 Support Services Help Fix These Challenges

Unpredictable Quality

As in-house IT teams aren’t CRM specialists, quality of resolutions is inconsistent.

Lack of Responsiveness

As CRM isn’t always the in-house IT teams’ priority, business users have to wait for resolutions.

Unjustified costs

As volume of tickets through the year is unpredictable, dedicated in-house team doesn’t make financial sense.

Vendor-hunt overheads

No sustained relationships, as most vendors demand a commitment to larger work volumes.

Why Choose Our D365 Support Services Plan?

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Maintain your CRM

  • Answering How-TOs
  • Service requests and resolutions
  • End-user Trainings
  • Recorded sessions
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Improve your CRM

  • Form or schema changes
  • Incorporation of business rules
  • Rollups/Patches
  • Integration with plugins
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Realize better ROI

  • New reports
  • KPI dashboards
  • Workflow optimization

All this through Fixed Price CRM Support plans and No hidden elements.

Choose a Plan To Get Your Support

Based on your frequency of usage of CRM services, below is a spectrum of options for you to choose from

  • Package

    Monthly Price
    • Resource Type
    • You get (Hours/Month)
  • Violet

    Let's Talk
    • A Team
    • An Invested Partner
  • Indigo

    • Dedicated
    • 160 Hrs
  • Blue

    • Shared
    • 80 Hrs
  • Green

    • Shared
    • 40 Hrs
  • Yellow

    • Shared
    • 20 Hrs
  • Orange

    • Shared
    • 10 Hrs
  • Red

    • Shared
    • 5 Hrs

How Do We Help With D365 Support?

End users log support requests on the ticketing system with details such as

  • Priority
  • Description
  • Evidence/Context
  • Check real-time status of support requests
  • Reach out to support teams over email/phone in case of emergency
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  • Acknowledgement sent to the user
  • Each ticket classified as
  • Support : Query about a feature or system behavior
  • Defect: Functionality that’s inconsistent with system requirements
  • Change: A requirement that isn’t part of existing functionality but is desirable
  • Prioritization and allocation to experts on the support team
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  • Replication of issue
  • Development of the fix
  • Ticket status updated
  • Communication of the fix to the end-users
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  • Evaluation and review of the service
  • Incorporation of the feedback
  • Sign-off from the Client
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Why Our Clients Love Us?

  • #FlexiblePackages
  • #QualityService
  • #ProfessionalExpertise
  • #FixedPrice

Need Dynamics 365 Support Services?

We provide fixed-price plans for all your dynamics 365 support needs.

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