Dynamics 365 Support

Fixed Price Dynamics 365 support plans with predictable Quality of Service

Do You Also Face These CRM Challenges?

Unpredictable Quality

As in-house IT teams aren’t CRM specialists, quality of resolutions is inconsistent.

Lack of Responsiveness

As CRM isn’t always the in-house IT teams’ priority, business users have to wait for resolutions.

Unjustified costs

As volume of tickets through the year is unpredictable, dedicated in-house team doesn’t make financial sense.

Vendor-hunt overheads

No sustained relationships, as most vendors demand a commitment to larger work volumes.

Here is how our Dynamics 365 Experts help you change the situation for the better!

Dynamics 365 CRM Maintenance | Nalashaa Digital

Maintain your CRM

  • Answering How-TOs
  • Service requests and resolutions
  • End-user Trainings
  • Recorded sessions
Dynamics 365 CRM Enhancements | Nalashaa Digital

Improve your CRM

  • Form or schema changes
  • Incorporation of business rules
  • Rollups/Patches
  • Integration with plugins
Dynamics 365 Workflows | Nalashaa Digital

Realize better ROI

  • New reports
  • KPI dashboards
  • Workflow optimization

All this through Fixed Price CRM Support plans and No hidden elements.

Our Dynamics 365 Support Plans

Based on your frequency of usage of CRM services, below is a spectrum of options for you to choose from

  • Package

    Monthly Price
    • Resource Type
    • You get (Hours/Month)
  • Violet

    Let's Talk
    • A Team
    • An Invested Partner
  • Indigo

    $4800/Mo
    • Dedicated
    • 160 Hrs
  • Blue

    $3200/Mo
    • Shared
    • 80 Hrs
  • Green

    $2000/Mo
    • Shared
    • 480 Hrs
  • Yellow

    $1200/Mo
    • Shared
    • 20 Hrs
  • Orange

    $725/Mo
    • Shared
    • 10 Hrs
  • Red

    $500/Mo
    • Shared
    • 5 Hrs

How We Enable CRM Support

End users log support requests on the ticketing system with details such as

  • Priority
  • Description
  • Evidence/Context
  • Check real-time status of support requests
  • Reach out to support teams over email/phone in case of emergency
Dynamics 365 Issue Identification | Nalashaa Digital
  • Acknowledgement sent to the user
  • Each ticket classified as
  • Support : Query about a feature or system behavior
  • Defect: Functionality that’s inconsistent with system requirements
  • Change: A requirement that isn’t part of existing functionality but is desirable
  • Prioritization and allocation to experts on the support team
Dynamics 365 Issue Triaging | Nalashaa Digital
  • Replication of issue
  • Development of the fix
  • Ticket status updated
  • Communication of the fix to the end-users
Dynamics 365 Issue Resolution | Nalashaa Digital
  • Evaluation and review of the service
  • Incorporation of the feedback
  • Sign-off from the Client
Dynamics 365 Service Feedback | Nalashaa Digital

Why Our Clients Love Us?

  • #FlexiblePackages
  • #QualityService
  • #ProfessionalExpertise
  • #FixedPrice

Need Dynamics 365 Support Services?


We provide fixed-price plans for all your dynamics 365 support needs.

Just leave your details below and we will get back to you real soon!
Field will not be visible to web visitor

Worth Exploring