May 14, 2020 Anjan Barman
The latest updates of the Commerce module have been targeted at enriching the experience of all stakeholders – retailers, employees, and customers. The new features are tailored to boost brand affinity and revenue while creating a delightful experience for customers and employees. The updates include a multitude of value-adding features for both brick & mortar and e-commerce stores.
The retail capabilities of Dynamics 365 Commerce have been further fine-tuned to meet the fast-evolving market dynamics of the industry and provide users with a refined unified retail experience. Its highlight is the integration of different retail channels to deliver a holistically rich shopping experience to customers. The focus of the wave 1 updates has been on enhanced personalized customer engagements through omnichannel experience to promote brand loyalty, achieve higher CLV and bottom line, and optimize the value chain. It empowers the different commerce personas for effective outreach to consumers and improved service.
Here are the major 2020 release wave 1 features of Microsoft Dynamics 365 Commerce
The latest wave 1 release of Dynamics 365 further empowers the different commerce personas by enabling them to connect with the customer better, offer value-adding services, and ramp up the efficiency to the value chain. For e-commerce players, it offers a platform for superior brand recognition with minimum-maintenance through automation of critical tasks. Retailers get enhanced inventory visibility and tools to keep their POS devices functioning optimally. They get insights about customer preferences to offer a personalized experience for customer delight.
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