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Co-Pilot
Microsoft Introduces AI-Powered Copilot for Dynamics 365 Commerce
Retail businesses now have the power of AI at their fingertips with Microsoft's new Copilot for Dynamics 365 Commerce. This advanced tool doesn’t just automate basic tasks—it fundamentally changes how businesses handle customer interactions, product management, and financial insights.
What does this mean for retailers? With Copilot, retailers can now personalize customer experiences by aggregating critical data on preferences, past interactions, and purchasing habits, enabling more targeted and meaningful engagements. Store associates can access real-time product details like stock levels and discounts, boosting efficiency and customer satisfaction. Managers can instantly generate financial and performance insights, cutting down time spent on analysis and increasing operational effectiveness.
From improving merchandising workflows to streamlining report generation, Copilot enables faster decision-making and more efficient operations, all within a secure, AI-powered environment. This launch positions Microsoft Dynamics 365 Commerce as a leader in retail innovation, bringing value and competitive advantage to businesses ready to embrace AI-driven insights.
D365 Integrations
Microsoft Launches Public Preview for First-Party WhatsApp Integration
Microsoft has launched the public preview of its first-party WhatsApp channel for Dynamics 365 Contact Center, seamlessly integrating with Azure Communication Services.
This new feature allows businesses to enhance customer engagement through one of the most widely used messaging platforms, without relying on third-party connectors.
By offering a simplified setup, agents can manage customer interactions directly within a unified interface, improving response times and overall satisfaction. The integration also provides supervisors with advanced reporting tools to track performance, while customers enjoy asynchronous communication on their preferred platform.
This integration marks a significant enhancement to Dynamics 365's customer service capabilities, enabling organizations to streamline communications and offer personalized, efficient service. Interested businesses can sign up for the public preview to explore the new WhatsApp channel and start leveraging its benefits.
End of Support
Microsoft to End Dynamics GP Support by 2029, Urges Transition to Business Central
Microsoft has set the clock ticking for Dynamics GP, announcing the end of product support by September 30, 2029, with security patches ceasing by April 30, 2031. As this date approaches, businesses relying on Dynamics GP are left with a crucial question—what’s next?
The answer lies in transitioning to Dynamics 365 Business Central—Microsoft’s flagship cloud-based ERP for SMBs, designed to meet evolving business needs with enhanced scalability, security, and innovation. By integrating advanced AI, Dynamics 365 Business Central automates routine tasks and delivers predictive insights, empowering organizations to stay competitive and future-ready.
Microsoft assures current Dynamics GP users that the transition will be supported by its vast partner ecosystem, offering specialized services to ensure a smooth migration. Comprehensive training programs and resources will also be available to help businesses and their teams get up to speed with Business Central.
Curious to learn more about why Business Central is the ideal choice for your business ? Explore the benefits and key reasons to make the switch by reading our blog.
Field Service
Microsoft Launches Enhanced UX for Dynamics 365 Field Service Mobile
Microsoft has officially launched an enhanced user experience (UX) for its Dynamics 365 Field Service Mobile (FSM) application. With streamlined workflows, advanced Copilot capabilities, and robust admin controls, this update is set to transform how technicians operate, boosting efficiency and productivity on the frontline.
Key improvements include an updated agenda view with features like infinite scrolling and easy access to Microsoft’s Copilot for quick work order summaries and updates. Additionally, the UX now supports modern, configurable lists, allowing technicians to view up to 10 columns of data, improving task efficiency.
Admin controls have also been introduced, enabling gradual deployment of the new UX for smoother transitions within teams. Other features include user settings for time zones and preferred map apps, alongside improved performance and reliability across the platform.
New Features
Microsoft Enhances ERP Security and Licensing with New Dynamics 365 Features
As compliance becomes more critical and security threats escalate, Microsoft Dynamics 365 is stepping up with a transformative suite of governance and security tools...
Designed to streamline role management, meet tough standards like Sarbanes-Oxley (SOX), and optimize licensing, these updates help businesses enhance compliance while cutting costs.
One of the key updates focuses on role management. Organizations can now benefit from precise role definition and duty management, ensuring users have access only to the permissions required for their tasks. This granular control enhances security and allows companies to fine-tune licensing, minimizing unnecessary costs.
Microsoft also introduced tools like Segregation of Duties (SoD) validation, helping prevent fraud by ensuring no single user controls all critical processes.
Additionally, new capabilities like role audit trails, security versioning, and elevated privilege management give administrators better control over role changes and access. These tools ensure elevated privileges are monitored, reducing the risk of misuse.
Another significant improvement is the introduction of advanced license reporting tools, providing insights into license assignments and costs. Organizations can optimize ERP investments by aligning licensing with actual usage, potentially leading to significant cost savings.