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This update is available at no extra cost for customers using Dynamics 365 Field Service, Guides, and Remote Assist licenses. 

Previously requiring standalone apps like Dynamics 365 Remote Assist or HoloLens 2, spatial annotations—such as 3D ink and arrow placement—are now seamlessly accessible through Teams mobile and desktop apps.  

This update is aimed at enhancing collaboration and productivity for frontline workers, allowing them to engage in real-time mixed reality interactions during 1:1 calls, group calls, and Teams meetings. 

This new feature eliminates the need for context switching, as technicians can share their view through their mobile camera and place annotations to communicate directly with remote colleagues.  

The annotations remain anchored to the physical environment, ensuring easy tracking, even as users move and change angles. 

The integration of spatial capabilities into the Teams app simplifies workflows and increases security, with end-to-end encryption, data loss prevention, and compliance certifications built-in.  

By consolidating collaboration tools within one app, Microsoft aims to enhance the productivity of frontline workers across industries. 

This update brings enhanced automation, improved financial reporting, and new regulatory compliance features, benefiting organizations using Microsoft’s cloud-based financial management system. Some of these enhancements are available as preview features, requiring thorough testing before deployment in production environments. 

Among the key updates, Microsoft is introducing process automation for accounts payable and receivable foreign currency revaluations, reducing manual workload and improving financial accuracy.  

Other notable enhancements include improved bank reconciliation workflows, enhanced VAT integration for UK businesses, and new reporting standards for Poland (JPK_KR_PD).  

Additionally, Microsoft is expanding PDF conversion capabilities for business documents, allowing users to generate high-quality PDFs directly within the app without relying on external services. 

For companies planning to upgrade, Microsoft recommends testing in a controlled environment before full deployment. Users have reported upgrade issues in development environments, making pre-upgrade assessments and compatibility checks essential. 

This feature enables contact center managers to collect, analyze, and act on feedback across multiple channels without delays. 

Traditionally, businesses relied on multiple tools to capture customer sentiment, leading to inefficiencies. With this update, managers can now configure surveys within Dynamics 365, selecting from Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), or Customer Effort Score (CES) metrics. 

Surveys can be built using Copilot Studio, customized with additional questions, and integrated with Power Automate to trigger workflows based on responses. If a low rating is detected, follow-up actions can be initiated instantly to address customer concerns. 

By eliminating context switching and streamlining feedback loops, businesses can enhance responsiveness, improve service quality, and drive stronger customer engagement. 

This enhancement provides real-time visibility into offline data processes, helping organizations improve efficiency and reduce sync-related issues. 

With this feature, admins can create queries and dashboards to monitor mobile offline telemetry, identifying potential synchronization delays and optimizing performance. Key insights include sync duration, record volumes, and query complexity, allowing organizations to fine-tune offline profiles for a better mobile experience. 

Using Application Insights, businesses can analyze detailed telemetry data, track synchronization trends, and proactively resolve offline challenges. A pre-configured dashboard template is also available for easier onboarding and quick access to key metrics. 

The feature will be fully removed by December 31, 2025, as Copilot becomes the preferred AI-powered alternative for case and knowledge recommendations. 

Organizations using Smart Assist are encouraged to transition to Copilot, which offers enhanced AI-driven case resolution and knowledge search. Service reps can leverage Copilot to find similar cases and knowledge articles more efficiently, improving response times and productivity. 

Microsoft has ceased investment in Smart Assist as of February 10, 2025, making it unavailable for new environments. The end-of-support phase begins in June 2025, after which no further product updates or assistance will be provided. 

To prevent service disruptions, businesses should explore Copilot’s search capabilities, case plugins, and automated knowledge management tools. Microsoft provides multiple migration options, from standard case search views to custom smart assist bots built in Copilot Studio. 

If you're interested in enhancing your business operations with AI, discover how Copilot in Business Central can transform your workflows.