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What does this mean for retailers? With Copilot, retailers can now personalize customer experiences by aggregating critical data on preferences, past interactions, and purchasing habits, enabling more targeted and meaningful engagements. Store associates can access real-time product details like stock levels and discounts, boosting efficiency and customer satisfaction. Managers can instantly generate financial and performance insights, cutting down time spent on analysis and increasing operational effectiveness. 

From improving merchandising workflows to streamlining report generation, Copilot enables faster decision-making and more efficient operations, all within a secure, AI-powered environment. This launch positions Microsoft Dynamics 365 Commerce as a leader in retail innovation, bringing value and competitive advantage to businesses ready to embrace AI-driven insights. 

This new feature allows businesses to enhance customer engagement through one of the most widely used messaging platforms, without relying on third-party connectors. 

By offering a simplified setup, agents can manage customer interactions directly within a unified interface, improving response times and overall satisfaction. The integration also provides supervisors with advanced reporting tools to track performance, while customers enjoy asynchronous communication on their preferred platform. 

This integration marks a significant enhancement to Dynamics 365's customer service capabilities, enabling organizations to streamline communications and offer personalized, efficient service. Interested businesses can sign up for the public preview to explore the new WhatsApp channel and start leveraging its benefits. 

The answer lies in transitioning to Dynamics 365 Business Central—Microsoft’s flagship cloud-based ERP for SMBs, designed to meet evolving business needs with enhanced scalability, security, and innovation. By integrating advanced AI, Dynamics 365 Business Central automates routine tasks and delivers predictive insights, empowering organizations to stay competitive and future ready. 

Also, Microsoft assures current Dynamics GP users that the transition will be supported by its vast partner ecosystem, offering specialized services to ensure a smooth migration. In addition, comprehensive training programs and resources will be available to help businesses, and their teams get up to speed with Business Central.

Curious to learn more about why Business Central is the ideal choice for your business? Explore the benefits and key reasons to make the switch by reading our blog. 

Key improvements include an updated agenda view with features like infinite scrolling and easy access to Microsoft’s Copilot for quick work order summaries and updates. Additionally, the UX now supports modern, configurable lists, allowing technicians to view up to 10 columns of data, improving task efficiency. 

Admin controls have also been introduced, enabling gradual deployment of the new UX for smoother transitions within teams. Other features include user settings for time zones and preferred map apps, alongside improved performance and reliability across the platform. 

Designed to streamline role management, meet tough standards like Sarbanes-Oxley (SOX), and optimize licensing, these updates help businesses enhance compliance while cutting costs.  

One of the key updates focuses on role management. Organizations can now benefit from precise role definition and duty management, ensuring users have access only to the permissions required for their tasks. This granular control not only enhances security but also allows companies to fine-tune their licensing, ensuring users are assigned appropriate licenses and minimizing unnecessary costs. 

Microsoft also introduced tools like Segregation of Duties (SoD) validation, helping prevent fraud and errors by ensuring that no single user can control all critical business processes.  

Additionally, new capabilities such as role audit trails, security versioning, and elevated privilege management give administrators full visibility and control over role changes and superuser access, enabling better tracking and security for sensitive data. These tools ensure that elevated privileges are time-limited and monitored, reducing the risk of misuse. 

Another significant improvement is the introduction of advanced license reporting tools, enabling organizations to gain a clear view of user license assignments and associated costs. With this insight, businesses can optimize their ERP investments by aligning licensing with actual usage, potentially leading to substantial cost savings.