Dynamics 365 Support Services

Our Fixed Price Dynamics 365 support Plans are tailored to keep your operations running smoothly.

Nalashaa helped us accelerate our software releases. Their insights into how commercial grade software is built has been valuable.

Leadsquared

Nalashaa did a great job in understanding our needs and handling the project from both a technical and project management perspective.

VIKON Vibrationskonsult AB

Our partner in business strategy not only because of the domain knowledge but also because of the flexibility.

BestNotes

Nalashaa’s strong experience in Dynamics product-line helped bring the power of Jitterbit integration platform to the Dynamics family of products.

Jitterbit Inc

From system upgrades and custom enhancements to technical support and strategic advisory services, we ensure that you fully leverage the capabilities of Dynamics 365 CRM & ERP. Whether you face immediate technical issues or need in-depth training, we are committed to maximizing your Dynamics 365 experience.

Our Dynamics 365 Support Services

We provide expert Microsoft Dynamics 365 support services to overcome challenges, optimize performance, and enhance user experience for seamless CRM and ERP success.

Storage Optimization & Cost Management

We reduce storage costs in Microsoft Dynamics 365 by implementing data archiving strategies, optimizing file storage, and compressing attachments.

Customization & Development Support

We offer custom Dynamics 365 CRM support by building tailored solutions with PowerApps Component Framework (PCF), custom UI enhancements, and third-party integrations to align with business processes.

Navigation & User Interface Enhancements

We simplify CRM navigation by configuring custom app modules, guided tours, and role-based layouts, improving user accessibility and adoption in Microsoft Dynamics 365 business applications.

System Integration & Data Sync

We ensure seamless Dynamics 365 support and maintenance by integrating Power Automate, Data Integrator, and API-based middleware to improve data consistency across platforms.

License & Cost Optimization

We help businesses manage Dynamics 365 licensing and subscription costs by conducting license audits, optimizing per-app plans, and streamlining shared licenses, making the CRM more cost-efficient.

Data Migration & Import Assistance

Our Dynamics 365 support services include structured data migration from legacy systems, data cleansing, validation, and test migrations to prevent data loss and ensure smooth system transitions.

Advanced Reporting & Analytics

We enhance Dynamics 365 reporting capabilities by integrating Power BI, Azure Synapse Analytics, and custom SSRS reports, providing real-time insights for better decision-making.

Security & Compliance Management

We implement field-level security, audit logs, and regional data storage to ensure compliance with industry regulations, protecting sensitive business and customer data.

Training & User Adoption Support

Our Dynamics 365 support and training services include role-based training, user workshops, and custom CRM guides, enabling teams to maximize system potential and improve efficiency.

Email & Mobile App Support

We configure and troubleshoot Dynamics 365 App for Outlook, Server-Side Synchronization, and mobile CRM to ensure seamless communication and access across devices.

Global Deployment & Multi-Language Support

We support multi-region CRM deployments, localization settings, and language configurations, ensuring a seamless Dynamics 365 user experience across global operations.

Tailored Fixed Price Dynamics 365 Support Plan

Select the best support plan tailored to your needs from our comprehensive range of Dynamics 365 Support Solutions.

RED

$500/Mo

Shared Resource
5 Hrs/Month

ORANGE

$725/Mo

Shared Resource
10 Hrs/Month

YELLOW

$1,200/Mo

Shared Resource
20 Hrs/Month

GREEN

$2,000/Mo

Shared Resource
40 Hrs/Month

BLUE

$3,200/Mo

Shared Resource
80 Hrs/Month

INDIGO

$4,800/Mo

Dedicated Resource
160 Hrs/Month

Need a Tailored Support Plan?

Explore our Customizable Violet Package – Built Around Your Unique Needs

Get in Touch

Our Approach to Your Dynamics 365 Support Needs

At the heart of our Dynamics 365 support services is a commitment to understanding and addressing your unique business challenges. Our approach encompasses:

Identification & Reporting Trianging Resolution Closure/Feedback

When users encounter issues or have questions, they can log support requests via the Dynamics 365 Help Desk, which is designed to capture essential details such as:

Priority: Users can specify the urgency of the issue, helping the support team manage response times accordingly.
Description: A clear description of the issue allows for quicker understanding and more efficient handling by the Dynamics 365 Customer Support team.
Evidence/Context: Providing screenshots, error messages, or detailed context helps in diagnosing the problem more accurately.
Real-time Status Checks: Users can check the status of their support requests at any time through the Dynamics CRM Helpdesk, ensuring transparency and continuous communication.
Direct Contact: In case of emergencies, users have the option to reach out directly to the support teams via email or phone, ensuring immediate attention when needed.

Once a ticket is submitted, the support process includes several crucial steps:

Acknowledgement: Users receive confirmation that their ticket has been received, reassuring them that their issue is being addressed.
Classification: Tickets are categorized to streamline the support process:
Support: Queries related to features or system behavior.
Defect: Issues where functionality is inconsistent with system requirements.
Change: Requests for new features or modifications that are not part of the existing functionality but are considered beneficial. Prioritization and Allocation: Based on the urgency and complexity, tickets are prioritized and assigned to the appropriate experts on the support team.

The resolution phase is critical for addressing and rectifying the issue:

Replication of Issue: The Dynamics 365 Help Desk attempts to replicate the reported problem based on the user’s description and evidence, which is crucial for understanding the issue fully.
Development of the Fix: Once the issue is understood and replicated, a fix is developed to resolve it.
Updating Ticket Status: The status of the ticket is regularly updated to keep the user informed of progress.
Communication of the Fix: Once the issue is resolved, the solution is communicated back to the user, ensuring they are aware of the resolution and any steps they need to take.

The final stage involves formal closure and feedback:

Evaluation and Review: The service provided is evaluated, and the resolution is reviewed to ensure the issue has been satisfactorily resolved.
Incorporation of Feedback: User feedback is gathered and incorporated into future support processes to improve service.
Client Sign-off: The resolution is considered complete only after the client has signed off, ensuring their satisfaction with the solution provided.

Discover How a Leading Camping Service Provider Transformed Their Business with Our Tailored CRM Solution

50%

Reduction in manual effort with streamlined subscription management.

12%

Revenue growth from automated renewals.

3x

Higher engagement from targeted, personalized campaigns.

25%

Boost in customer satisfaction and repeat bookings.

Our custom CRM solution helped a European camping services provider overcome challenges in subscription management, marketing automation, and data insights. The result? Streamlined operations, targeted marketing, and enhanced customer satisfaction, driving significant growth and efficiency across their business.

Read the Case Study

Why Choose Our D365 Support Services Plan?

At Nalashaa Digital, we know that digital transformation is more than just implementing new technology—it’s about aligning technology with business goals and empowering teams to drive change. Our Dynamics 365 support services go beyond deployment, helping your organization adopt, optimize, and scale with the right tools and training. We work closely with your team to ensure seamless adoption, providing hands-on guidance, tailored support plans, and proactive system enhancements so you can maximize the value of Dynamics 365.

Global ERP and CRM Expertise  10+ years of global expertise in ERP, CRM, and industry-specific solutions.

Proven Track Record of Success Over 400 successful implementations and 100+ upgrades across various industries

24/7 Support Our round-the-clock support ensures your operations run smoothly without interruption

Serving Businesses Across the Globe

USA
UK
Ireland
Germany
Switzerland
Dubai
South Africa
The Netherlands
Australia

Need Dynamics 365 Support Services?

We offer Fixed Price Dynamics 365 Support to assist you with your specific requirements.

Lead Source

Field will not be visible to web visitor

Url

Field will not be visible to web visitor

I would like to receive educational content and information from Nalashaa. I agree to Nalashaa storing and using my contact information as described in the terms and privacy statement

Frequently Asked Questions

How can I access support services for Dynamics 365? +

You can avail Dynamics 365 support through two primary choices:

Microsoft Support: Directly contacting Microsoft for changes or support might seem like a straightforward option, but it comes with drawbacks. The support cost and time can be significant, making it less favorable for direct users. This approach is generally preferred by Microsoft Partners, leaving individual users with potentially higher expenses and longer resolution times.

Microsoft Dynamics 365 Support Services Providers: Opting for modern remote support services presents a more agile and cost-effective solution. Remote support services overcome the drawbacks of the first option by providing a quick turnaround time, cost-effectiveness, deep expertise, and other customized Microsoft Dynamics 365 help you might need. The pay-as-you-go model allows users to subscribe to support services as needed, avoiding unnecessary expenses and delays.

Why should I consider choosing a Dynamics 365 support partner, and what factors should I consider before making a decision? +

Choosing a Dynamics 365 support partner is crucial for a seamless experience, and several factors merit consideration. Ensure the partner offers comprehensive support services, covering everything from implementation to ongoing maintenance. It's advisable to select an implementation partner that extends support services, ensuring a holistic approach to your Dynamics 365 journey. At Nalashaa, our support for Dynamics 365 includes comprehensive consultations, addressing your needs from implementation to integration, ensuring a smooth and efficient experience. MS Dynamics support encompasses technical troubleshooting, system optimizations, user training, and consultancy to enhance your Dynamics 365 experience.

Can I get help with Dynamics 365 customizations from support services? +

Yes, with our Dynamics support services, you have access to comprehensive assistance for customizations. Whether you need minor adjustments or extensive customizations, our Dynamics 365 support service is equipped to handle your needs. To know more about the customizations possible, refer to this guide: https://nalashaadigital.com/blog/crm-customization-guide/

How do Dynamics CRM support services enhance customer engagement? +

Our Dynamics CRM support services focus on maximizing the efficiency and effectiveness of your customer engagement strategies. From implementing Dynamics 365 for Sales and Customer Service to leveraging AI and analytics for insights, we help you create more personalized and rewarding customer interactions.

Can you provide Microsoft Dynamics 365 services for upgrading from an older version? +

Absolutely. Our Microsoft Dynamics 365 support services include comprehensive upgrade assistance for businesses transitioning from older versions of Dynamics, such as Dynamics GP, Dynamics NAV, or other CRM/ERP systems, to the latest Dynamics 365 Business Central and Dynamics F&SCM.

Essential Guides for Optimizing Dynamics 365

Tips for Navigating Data Migration and Integration in Dynamics 365

Migrating data to Microsoft Dynamics 365 is a critical process that requires meticulous planning and execution.

1. Planning and Preparation

Assess Current Data: Evaluate the quality, relevance, and structure of your existing data to determine what needs migration.
Set Clear Objectives: Define the goals of migration, such as improving data accessibility or integrating with other systems.
Develop a Migration Plan: Outline the steps, timelines, resources, and potential risks involved in the migration process.

2. Data Extraction and Transformation

Extract Data: Utilize appropriate tools to export data from legacy systems.
Data Mapping: Align data fields from the old system to corresponding fields in Dynamics 365.
Data Cleansing: Remove duplicates, correct errors, and standardize data formats to ensure accuracy.

3. Loading Data into Dynamics 365

Import Data: Use Dynamics 365's Data Import Wizard or other tools to load data into the new system.
Validate Data: Ensure the imported data maintains integrity and aligns with business processes.

4. Post-Migration Activities

Testing: Conduct thorough testing to verify that all functionalities work as expected with the migrated data.
User Training: Educate users on the new system to facilitate smooth adoption.
Performance Monitoring: Continuously monitor the system's performance and address any issues promptly.

Top Strategies to Enhance Dynamics 365 User Adoption

Ensuring successful user adoption of Microsoft Dynamics 365 is crucial for maximizing its potential within your organization. Here are some concise strategies to enhance user engagement and proficiency:

1. Secure Stakeholder Buy-In

Engage key stakeholders early in the implementation process to align the system with organizational goals and user needs. Their support fosters a culture that encourages adoption and continuous improvement.

2. Provide Comprehensive Training

Offer role-specific training sessions to equip users with the necessary skills to navigate Dynamics 365 effectively. Tailored training ensures users understand how the system benefits their daily tasks, leading to increased confidence and utilization.

3. Simplify the User Interface

Customize dashboards and interfaces to display only relevant information for each user role. A streamlined interface reduces complexity, making it easier for users to focus on their responsibilities without unnecessary distractions.

4. Foster Continuous Feedback

Establish channels for users to provide feedback on their experiences with Dynamics 365. Regularly reviewing and acting on this feedback demonstrates a commitment to user satisfaction and system enhancement.

5. Leverage Dynamics 365 Support Services

Utilize professional support services to address technical challenges promptly. Access to dedicated support ensures that any issues are resolved quickly, minimizing disruptions and maintaining user trust in the system.

By leveraging the right support, organizations can streamline Dynamics 365 adoption, making the process smoother and more effective. While these strategies make implementation easier, having expert guidance ensures users get the most out of the system, minimizes disruptions, and accelerates ROI.

A Quick Guide to Customizing Dynamics 365 User Interfaces with Power Apps

Crafting a user interface (UI) that resonates with your team's daily workflows is pivotal for maximizing the potential of Microsoft Dynamics 365. By leveraging advanced customization techniques through Power Apps, you can transform the standard Dynamics 365 environment into a tailored experience that aligns seamlessly with your business processes.

1. Personalize Forms for Specific Roles

Understanding that different roles require different data views is essential. With Power Apps, you can customize forms to display only the most pertinent fields for each user group. This targeted approach not only declutters the interface but also streamlines data entry, enhancing overall efficiency.

2. Design Intuitive Dashboards

Dashboards serve as the control center for users, offering quick insights into key metrics. By designing role-specific dashboards, you ensure that each team member has immediate access to the information that matters most to them. This customization fosters informed decision-making and keeps everyone aligned with organizational goals.

3. Implement Process Automation

Repetitive tasks can drain valuable time and resources. Utilizing Power Automate within the Power Platform, you can automate routine processes, such as sending notifications or generating reports. This automation not only reduces manual workload but also ensures consistency and accuracy in daily operations.

4. Enhance Visual Appeal with Theming

A cohesive visual identity reinforces brand recognition and improves user engagement. Power Apps allows you to customize themes, incorporating your company's colors, logos, and fonts into the Dynamics 365 interface. This branding effort creates a familiar environment, making users more comfortable and likely to adopt the system.

5. Optimize for Mobile Accessibility

In today's fast-paced business landscape, mobile accessibility is no longer a luxury but a necessity. By customizing the mobile interface of Dynamics 365, you ensure that your team can access critical information and perform essential tasks on the go, maintaining productivity regardless of location.

Customizing Dynamics 365 improves efficiency by aligning the system with how your team works. From personalized forms to mobile optimization, these enhancements make daily tasks more intuitive. However, leveraging the right Dynamics 365 support ensures seamless implementation and long-term success. With expert guidance, you can maximize productivity and get the most value from your system.

A Quick Guide to Dynamics 365 Reporting & Analytics

Effective decision-making relies on real-time, data-driven insights, but standard reporting tools in Dynamics 365 may not always meet complex business needs. That is where Power BI, Azure Synapse Analytics, and SSRS come in.

Here is a quick tip guide on how to enhance Dynamics 365 reporting and analytics while ensuring ongoing support for your reporting needs.

Know the Limits of Built-in Reports

Dynamics 365 provides basic reporting tools, including pre-built reports, dashboards, and charts, but they come with limitations.

Execution time limits. Reports run for up to five minutes.
Dataset constraints. Queries on dashboards cannot exceed 50,000 rows.
Customization challenges. Some reports lack deep configurability for complex data analysis.

Tip: If you are hitting these limitations, explore Power BI for dashboards, Azure Synapse for big data, and SSRS for detailed reporting.

Power BI for Smarter Insights

Power BI transforms raw data into interactive, role-specific dashboards inside Dynamics 365.

How Power BI supports Dynamics 365 users.

Real-time data without manual exports.
Custom visualizations including graphs, heatmaps, and trend analysis.
Embedded reports inside Dynamics 365 with no app-switching needed.

Tip: Use Power BI Embedded to create role-specific analytics inside Dynamics 365 apps, ensuring sales, finance, and operations teams have tailored insights.

Scale Up with Azure Synapse Analytics

For organizations handling large datasets, Azure Synapse Analytics is a game-changer.

How it helps Dynamics 365 reporting.

Handles massive datasets beyond built-in limits.
Combines SQL-based queries and AI-powered insights.
Reduces reporting lag with real-time data warehousing.

Tip: If your reports slow down Dynamics 365, offload heavy queries to Azure Synapse for better performance.

Get Precision with SSRS Reports

For detailed financial reports, invoices, or compliance documents, SQL Server Reporting Services (SSRS) allows you to generate custom, structured reports.

SSRS in action for Dynamics 365.

Custom reports such as income statements and balance sheets.
Export in multiple formats including PDF, Excel, CSV, and Word.
Automate scheduled reporting with SSRS server integration.

Tip: Work with Dynamics 365 Support teams to create custom SSRS reports that match your organization’s reporting needs.

Keep Your Reports Running with Dynamics 365 Support

Even with the best tools, reporting issues can arise, from slow queries to broken dashboards.

How Dynamics 365 Support helps.

Performance tuning for Power BI, Azure Synapse, and SSRS.
Custom report troubleshooting to resolve errors.
Upgrade support to ensure compatibility with new Dynamics 365 versions.

Tip: If you are experiencing reporting slowdowns, missing data, or errors, leverage Dynamics 365 Support to optimize performance.

Final Thoughts

A strong reporting strategy can elevate decision-making across sales, finance, and operations.

By combining Power BI for dashboards, Azure Synapse for big data, and SSRS for custom reports, you can overcome Dynamics 365 reporting limitations and gain deeper insights.

If you need help optimizing your reporting stack? Reach out for our Dynamics 365 Support service providers.

Worth Exploring

Oct 27, 2020 | Anjan Barman

Expert Advice: Prerequisites for a Swift Migration from Salesforce to Dynamics 365

You might have been drawn to Dynamics 365 by its extensive list of features, attractive licensing costs, or seamless integration with the Microsoft stack, but there are a few to-dos for you to ensure that the migration turns out to be a winning move for your business.

Data insights and visualization dashboards delivered through Power BI for a leading energy enterprise

A leading enterprise serving the energy generation and base material industries needed incoming data from governing bodies to be analyzed

Advantages of the AI-backed Microsoft Dynamics 365

This whitepaper explains in detail the importance of an AI-powered CRM and its advantages in different aspects of a business.