Empower your team by providing them with tools that deliver superlative customer service using Microsoft Dynamics 365 customer service. Transform your business with a birds-eye view of your customer, and help increase productivity and magnify customer satisfaction.
Microsoft Dynamics 365 for Customer Service empowers your service agents with revolutionary omnichannel capabilities for all-around case management. It fosters consistent experiences across all channels to ramp up operations and delight your customers.
Dynamics 365 offers end-to-end solutions that optimize, automate, and streamline your business processes for maximum returns.
Let your agents draw helpful insights from similar past cases and better anticipate future requests. Equip them with easily searchable knowledge articles and AI assistance for unmatched TAT. Analyze common issues using the in-built intelligence to boost agent productivity.
Let customers reach out to you via SMS, phone call, or any medium they prefer with the ability to switch channels during ongoing threads. Assist customers with self-help capabilities, product knowledge repository, and access to user communities to reduce the cases reaching your team.
Harness AI for auto case triaging and customer-facing bots for suggesting resolutions. Deploy process automation to allow agents to be in sync with other departments and stakeholders. Address problems even before they occur with proactive/predictive service models through IoT.
Foster an intuitive agent experience with out-of-the-box insights and interactive dashboards. Machine-driven guidance enables them to act on backlogs and priorities to improve productivity. Managers can better evaluate agent performance and monitor cases to gauge the business impact.
Dynamics 365 is a unique product that understands the changing needs of the market and how best to help your business flourish.
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Microsoft Dynamics 365 for Customer Service delivers end-to-end service engagements, with personalized experiences and machine-enabled possibilities. It helps organizations maximize brand loyalty and boost their CSAT by allowing customers to engage on their terms. Let your customer service team exceed expectations at every touchpoint and improve with every incoming case with AI-guided interactions and smart workflows.
We have plans which will meet your needs, and if not we can tweak them around a bit too!
You might have been drawn to Dynamics 365 by its extensive list of features, attractive licensing costs, or seamless integration with the Microsoft stack, but there are a few to-dos for you to ensure that the migration turns out to be a winning move for your business.
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