Microsoft Dynamics 365 Artificial Intelligence (AI)

Microsoft Dynamics 365 Artificial Intelligence (AI)

Harness the potential of Generative AI for Microsoft Dynamics 365 to optimize your workflows, enhance decision-making, and deliver personalized customer experiences.

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Microsoft Dynamics 365 Artificial Intelligence (D365 AI) is a suite of intelligent applications designed to enhance business operations through advanced artificial intelligence capabilities.​ By integrating AI into its suite of products, Dynamics 365 provides insights, automates routine tasks, and enhances decision-making processes, ultimately leading to improved productivity and customer engagement.

Our Dynamics 365 Artificial Intelligence Services

At Nalashaa Digital, we implement Dynamics 365 AI for Sales to empower sales teams with actionable insights. By analyzing your sales pipeline, we help you identify high-value opportunities, prioritize leads based on their likelihood to convert, and guide teams toward smarter selling strategies. This approach enables your sales reps to engage with the right customers at the right time, leading to increased win rates, shorter sales cycles, and stronger, long-lasting relationships.

Tangible Benefits:

  • Higher lead-to-opportunity conversion rates by focusing on high-potential leads.
  • Reduced time spent on manual data analysis with automated insights.
  • Improved sales forecasts and more accurate deal closure predictions.
Sales Insights

We help your organization gain a 360-degree view of your customers by unifying data from multiple sources—behavioral, transactional, and observational. With Dynamics 365 Customer Insights, you’ll have a single source of truth that empowers your teams to deliver personalized experiences across all touchpoints. Our AI-driven recommendations allow you to anticipate customer needs and create segmented marketing campaigns that drive engagement and loyalty.

Tangible Benefits:

  • Increased customer retention through predictive insights that identify at-risk customers.
  • Personalized marketing campaigns resulting in higher engagement and conversion rates.
  • Reduced customer churn by targeting the right audience with the right message at the right time.
Customer Insights

We optimize your support operations with D365 AI for Customer Service. Our solutions provide real-time insights into case trends, performance metrics, and customer satisfaction drivers, enabling your team to proactively address issues before they escalate. With AI tools automating repetitive tasks, agents are freed to focus on complex cases, improving both speed and quality of service.

Tangible Benefits:

  • Faster case resolution times, reducing average handling time by up to 40%.
  • Increased customer satisfaction through proactive issue resolution and personalized service.
  • Reduced operational costs by automating routine tasks and optimizing agent workloads.
Customer Insights

Top Features of Microsoft's Dynamics 365 Artificial Intelligence suite

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Cross-platform access

Interactive dashboards

Insightful reports

Cloud-hosted applications

Local and global compliance

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Frequently Asked Questions

Does Dynamics 365 use AI?

​Yes, Dynamics 365 integrates AI functionalities to enhance business processes.​ It analyzes customer data, automates tasks, and provides insights for better decision-making.

What are the key Dynamics 365 AI capabilities?
Key Dynamics 365 AI capabilities include predictive analytics, lead scoring, and sentiment analysis, enabling personalized customer interactions and data-driven decision-making.​ Additionally, AI-driven recommendations and automation enhance sales and marketing processes, optimizing efficiency and improving overall customer engagement across various Dynamics 365 applications
What is AI builder in Dynamics 365?
AI Builder in Dynamics 365 is a feature of the Microsoft Power Platform that enables users to create and implement AI models to enhance business processes without needing coding expertise. With Microsoft AI Builder, you can automate tasks such as document processing, predict outcomes like supplier compliance, and gain valuable insights from data at scale. It seamlessly integrates with Microsoft 365 applications, including Excel, PowerApps, and Power Automate, providing AI-driven capabilities within these tools. AI Builder offers both prebuilt models for common business needs and the flexibility to build, train, and deploy custom models tailored to unique requirements.
Is Copilot included in Dynamics 365?
​Yes, Copilot is included in Dynamics 365.​ It provides AI assistance to enhance productivity and efficiency across various functions such as sales, finance, and supply chain management. Users can leverage its capabilities for tasks like record summarization, email generation, and data management
What is sales insights in Dynamics 365?
Sales Insights in Dynamics 365 is an advanced feature designed to enhance sales performance by utilizing artificial intelligence (AI) to interpret customer interactions and improve relationship management. This capability empowers sales teams to make data-driven decisions and streamline their processes.
How to install sales insights in Dynamics 365?

To enable and configure Sales Insights features in Dynamics 365, follow these steps:

Sign in to Dynamics 365 Sales and open the Sales Hub app.

Go to Change Area (bottom-left corner) and select Sales Insights Settings.

In the Terms of Service section, select I agree to accept the privacy notice.

The standard Sales Insights features (like Assistant, Auto Capture, and Email Engagement) are now enabled, and you can begin configuring them as required for your organization. For premium features like predictive scoring and conversation intelligence, ensure you have the required licenses (Dynamics 365 Sales Enterprise or Premium) and follow the same process to enable these features under Sales Insights settings.

Is Dynamics 365 customer insights a CDP?
​Yes, Dynamics 365 Customer Insights is a Customer Data Platform (CDP) that unifies customer data from various sources to provide a comprehensive view of customers.​ It enables businesses to analyze patterns, enhance customer experiences, and drive personalized marketing efforts effectively
What is Dynamics 365 AI for customer service?
Dynamics 365 AI for Customer Service integrates AI-driven tools to enhance customer experiences by automating tasks, providing real-time insights, and improving efficiency. Key features include intelligent routing, AI-powered chatbots, and proactive issue resolution, empowering agents to focus on complex queries and improving overall service quality.