Dynamics 365 Support

Fixed Price Dynamics 365 support plans with predictable Quality of Service

Do You Also Face These CRM Challenges?

Unpredictable Quality

As in-house IT teams aren’t CRM specialists, quality of resolutions is inconsistent.

Lack of Responsiveness

As CRM isn’t always the in-house IT teams’ priority, business users have to wait for resolutions.

Unjustified costs

As volume of tickets through the year is unpredictable, dedicated in-house team doesn’t make financial sense.

Vendor-hunt overheads

No sustained relationships, as most vendors demand a commitment to larger work volumes.

Here is how our Dynamics 365 Experts help you change the situation for the better!

Dynamics 365 CRM Maintenance | Nalashaa Digital

Maintain your CRM

  • Answering How-TOs
  • Service requests and resolutions
  • End-user Trainings
  • Recorded sessions
Dynamics 365 CRM Enhancements | Nalashaa Digital

Improve your CRM

  • Form or schema changes
  • Incorporation of business rules
  • Rollups/Patches
  • Integration with plugins
Dynamics 365 Workflows | Nalashaa Digital

Realize better ROI

  • New reports
  • KPI dashboards
  • Workflow optimization

All this through Fixed Price CRM Support plans and No hidden elements.

Our Dynamics 365 Support Plans

Based on your frequency of usage of CRM services, below is a spectrum of options for you to choose from

  • Package

    Monthly Price
    • Resource Type
    • You get (Hours/Month)
  • Violet

    Let's Talk
    • A Team
    • An Invested Partner
  • Indigo

    • Dedicated
    • 160 Hrs
  • Blue

    • Shared
    • 80 Hrs
  • Green

    • Shared
    • 40 Hrs
  • Yellow

    • Shared
    • 20 Hrs
  • Orange

    • Shared
    • 10 Hrs
  • Red

    • Shared
    • 5 Hrs

How We Enable CRM Support

End users log support requests on the ticketing system with details such as

  • Priority
  • Description
  • Evidence/Context
  • Check real-time status of support requests
  • Reach out to support teams over email/phone in case of emergency
Dynamics 365 Issue Identification | Nalashaa Digital
  • Acknowledgement sent to the user
  • Each ticket classified as
  • Support : Query about a feature or system behavior
  • Defect: Functionality that’s inconsistent with system requirements
  • Change: A requirement that isn’t part of existing functionality but is desirable
  • Prioritization and allocation to experts on the support team
Dynamics 365 Issue Triaging | Nalashaa Digital
  • Replication of issue
  • Development of the fix
  • Ticket status updated
  • Communication of the fix to the end-users
Dynamics 365 Issue Resolution | Nalashaa Digital
  • Evaluation and review of the service
  • Incorporation of the feedback
  • Sign-off from the Client
Dynamics 365 Service Feedback | Nalashaa Digital

Why Our Clients Love Us?

  • #FlexiblePackages
  • #QualityService
  • #ProfessionalExpertise
  • #FixedPrice

Need Dynamics 365 Support Services?

We provide fixed-price plans for all your dynamics 365 support needs.

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