An evolving List of CRM Software in 2023
Jun 16, 2023 Amit Kumar Dey
CRM software is a tool that helps businesses manage customer relationships by organizing and analyzing customer data, tracking interactions, and improving sales and service processes. Examples include a list of CRM software: Salesforce, Microsoft Dynamics 365, HubSpot CRM, Zoho CRM, and Oracle CX Cloud, offering features like contact management, sales automation, and marketing campaigns.
Below is a list of the most popular CRM software.| CRM Software | Product Description | Primary User Demographics | Industries Served | Market Segment | Pricing Details |
|---|---|---|---|---|---|
| Salesforce | Cloud-based CRM platform offering a comprehensive set of features | Small to large businesses | Sales, Marketing, Customer Service, and more | Small-Business: 65%, Mid-Market: 30%, Large Size: 5% | Salesforce offers various editions with different pricing tiers, starting from $25 per user per month (Essentials edition) up to $300 per user per month (Enterprise edition and above) |
| Microsoft Dynamics 365 | Suite of business applications with CRM and ERP capabilities, integrates with Microsoft products | Small to large businesses, particularly Microsoft users | Sales, Customer Service, Finance, and more | Small-Business: 40%, Mid-Market: 50%, Large Size: 10% | Microsoft Dynamics 365 offers several modules with separate pricing, starting from $20 per user per month (Customer Engagement Plan) up to $210 per user per month (Unified Operations Plan) |
| HubSpot CRM | Free CRM solution with contact management, deal tracking, and email integration | Small to medium-sized businesses | Sales, Marketing, and Customer Service | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Free plan available. Paid plans start at $50/month. |
| Zoho CRM | Cloud-based CRM platform with sales force automation, marketing automation, and customer support features | Small to medium-sized businesses | Sales, Marketing, Customer Support, and more | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Free plan available. Paid plans start at $14/user/month. |
| Oracle CX Cloud | Integrated suite of CRM applications for sales, service, marketing, and commerce | Medium to large enterprises | Sales, Marketing, Customer Service, and more | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Pricing for Oracle CX Cloud is not publicly available. It is recommended to contact Oracle for specific pricing details. |
| SAP Sales Cloud | CRM solution focusing on sales automation, customer engagement, and analytics | Medium to large enterprises | Sales and Customer Engagement | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Pricing for SAP Sales Cloud is not publicly available. It is recommended to contact SAP for specific pricing details. |
| Pipedrive | Sales CRM software emphasizing sales pipeline management | Small to medium-sized businesses | Sales | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Paid plans start at $15/user/month. |
| Freshworks CRM | CRM platform for sales, marketing, and customer support processes | Small to medium-sized businesses | Sales, Marketing, and Customer Support | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Freshworks CRM offers four pricing plans: Free, Growth ($29 per user per month), Pro ($69 per user per month), and Enterprise (custom pricing). They also offer a 21-day free trial. |
| SugarCRM | Customizable open-source CRM software with sales automation, marketing campaigns, and customer support capabilities | Small to large businesses | Sales, Marketing, and Customer Support | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Sugar Sell ($80 per user per month), Sugar Market ($1,000 per month), and Sugar Serve ($80 per user per month). Custom pricing is available for the Enterprise plan. |
| bpm'online CRM | Process-driven CRM platform combining sales, marketing, and service automation | Small to medium-sized businesses | Sales, Marketing, and Customer Service | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Pricing for bpm'online CRM is not publicly available. It is recommended to contact bpm'online for specific pricing details. |
| Insightly | CRM platform for small to medium-sized businesses with contact management and project management features | Small to medium-sized businesses | Sales, Marketing, Project Management, and more | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Paid plans start at $29/user/month. |
| Copper | CRM solution designed for Google Workspace users with Gmail and Google Calendar integration | Small to medium-sized businesses using Google Workspace | Sales, Professional Services, and Small Business | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Copper offers three pricing plans: Basic ($25 per user per month), Professional ($69 per user per month), and Business ($119 per user per month). They also offer a 14-day free trial. |
| Salesforce Essentials | Simplified version of Salesforce's CRM for small businesses | Small businesses | Sales and Customer Support | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Contact Salesforce for pricing information. |
| Nimble | CRM software focusing on social media and relationship management | Small to medium-sized businesses, particularly social media-focused | Sales, Marketing, and Social Media | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Paid plans start at $19/user/month. |
| Pega CRM | AI-powered CRM platform for sales automation, customer service, and marketing | Medium to large enterprises | Sales, Customer Service, and Marketing | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Contact Pega for pricing information. |
| Infusionsoft by Keap | CRM and marketing automation software for small businesses with email marketing and e-commerce capabilities | Small businesses, particularly online marketing and e-commerce-focused | Sales, Marketing, and E-commerce | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Contact Infusionsoft by Keap for pricing information. |
| Zendesk Sell | Sales CRM platform with contact management, lead tracking, and sales pipeline management features | Small to medium-sized businesses | Sales | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Paid plans start at $19/user/month. |
| Bitrix24 | Comprehensive CRM and collaboration platform with CRM, project management, and communication features | Small to medium-sized businesses | Sales, Marketing, and Project Management | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Free plan available. Paid plans start at $19/month. |
| Teamleader | CRM platform for customer relationships, projects, and invoicing | Small to medium-sized businesses | Sales, Project Management, and Support | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Paid plans start at €25/user/month. |
| Ontraport | CRM and marketing automation software for entrepreneurs and small businesses | Small businesses and entrepreneurs | Sales, Marketing, and E-commerce | Small-Business: 80%, Mid-Market: 18%, Large Size: 2% | Contact Ontraport for pricing information. |
| ClickUp | Versatile tool for project management and CRM, offering a unified solution to streamline accounts, sales pipelines, communication | Sales, Customer Support, Marketing Teams | Sales and Marketing, Manufacturing, Project Management, Customer Relationship Management (CRM), Analytics and Reporting | Small Businesses: 75%, Large Enterprises: 12%, Medium-Sized Businesses: 6% | Contact ClickUp for pricing information. |
| ActiveCampaign CRM | Seamlessly combines robust email marketing and CRM functionalities, offering bidirectional automation between marketing and sales | Businesses of all sizes | Banking and Financial Services, Leisure and Hospitality, Manufacturing, Non-Profit, Professional Services, Distribution | Small Businesses: 74%, Large Enterprises: 13%, Medium-Sized Businesses: 6% | Contact ActiveCampaign CRM for pricing information. |
| Scoro | Scoro CRM software streamlines your sales process and enhances team performance with features like sales pipeline management, project/task tracking, collaboration, billing, and reporting. | Companies with 10-50 employees, 1M-10M dollars in revenue. | Marketing and Advertising, Computer Software, Information Technology and Services, Design, and more. | Small Businesses: 76%, Large Enterprises: 10%, Medium-Sized Businesses: 0% | Contact Scoro for pricing information. |
| LeadSquared Sales + Mobile CRM | Sales automation and mobile CRM platform designed to accelerate revenue growth | Businesses aiming to accelerate revenue growth | Education, Healthcare, Financial services, IT services, Real estate, Tech marketplaces, and other high-volume B2C businesses | Small Businesses:41%, Large Enterprises: 7%, Medium-Sized Businesses: 50% | Contact LeadSquared for pricing information. |
| Streak | CRM integrated into Gmail, emphasizing sales, partnerships, support, and more | Freelancers, Small Businesses | Varied industries including accounting, IT consulting, real estate, staffing, and telecommunications | Small Businesses: 48%, Large Enterprises: 11%, Medium-Sized Businesses: 28% | Contact Streak for pricing information. |
| NetSuite | Comprehensive CRM platform supporting sales, service, marketing, and commerce | Businesses seeking revenue and growth | Versatile across industries like Wholesale Distribution, Manufacturing, Construction, Software Services, Retail & E-commerce, Professional Services, Energy | Small Businesses: 29%, Large Enterprises: 19%, Medium-Sized Businesses: 52% | Contact NetSuite for pricing information. |
| BIGContacts | BIGContacts, powered by ProProfs, simplifies CRM for small businesses, combining contact management, email marketing, lead capture, conversions, and customer retention. | Small to medium-sized businesses | E-Commerce, Professional services, Real estate, Consulting, Small-scale manufacturing, Hospitality | Small Businesses: 40%, Large Enterprises: 0%, Medium-Sized Businesses: 24% | Contact BIGContacts for pricing information. |
| Apptivo CRM | Apptivo CRM is a mobile-friendly app for Android, iPhone, and Windows. It simplifies CRM, sales, marketing, and more. | Companies with 1-10 employees and $1M-$10M in revenue are the primary users. | Real Estate, Information Technology and Services, among others. | Small Businesses: 72%, Large Enterprises: 14%, Medium-Sized Businesses: 7% | Contact Apptivo CRM for pricing information. |
| CapsuleCRM | Online hosted CRM system for individuals, small businesses, and sales teams wanting a simple, effective, and affordable solution | Small businesses, sales teams | Information Technology and Services, Computer Software, Marketing and Advertising, Internet | Small Businesses: 85%, Large Enterprises: 0%, Medium-Sized Businesses: 0% | Contact CapsuleCRM for pricing information. |
| Insightly CRM | Web-based CRM with Google integration. Manage projects, tasks, contacts, and more, linking them for meaningful relationships. | Companies with 10-50 employees | IT and Services, Software | Small Businesses: 50%, Large Enterprises: 0%, Medium-Sized Businesses: 0% | Contact Insightly CRM for pricing information. |
This list of CRM software will keep evolving with time. With our market research team keeping tab on the various market demands, we will contribute to the list so that you get an all-inclusive list at one place.
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Amit Kumar Dey
Driven by a strong passion to weave words that bridge the gap between the world of technology and business, Amit Dey has been a writer since the start of the last decade now. His analytical mind and meticulous choice of words create a recipe which is central to online content marketing efforts. Besides writing, he is a full-time fitness enthusiast and a Spotify-lover.
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