An evolving List of CRM Software in 2023

Jun 16, 2023 Amit Kumar Dey

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CRM software is a tool that helps businesses manage customer relationships by organizing and analyzing customer data, tracking interactions, and improving sales and service processes. Examples include a list of CRM software: Salesforce, Microsoft Dynamics 365, HubSpot CRM, Zoho CRM, and Oracle CX Cloud, offering features like contact management, sales automation, and marketing campaigns.

Below is a list of the most popular CRM software.
Product plans and their available features
CRM Software Product Description Primary User Demographics Industries Served Market Segment Pricing Details
Salesforce Cloud-based CRM platform offering a comprehensive set of features Small to large businesses Sales, Marketing, Customer Service, and more Small-Business: 65%, Mid-Market: 30%, Large Size: 5% Salesforce offers various editions with different pricing tiers, starting from $25 per user per month (Essentials edition) up to $300 per user per month (Enterprise edition and above)
Microsoft Dynamics 365 Suite of business applications with CRM and ERP capabilities, integrates with Microsoft products Small to large businesses, particularly Microsoft users Sales, Customer Service, Finance, and more Small-Business: 40%, Mid-Market: 50%, Large Size: 10% Microsoft Dynamics 365 offers several modules with separate pricing, starting from $20 per user per month (Customer Engagement Plan) up to $210 per user per month (Unified Operations Plan)
HubSpot CRM Free CRM solution with contact management, deal tracking, and email integration Small to medium-sized businesses Sales, Marketing, and Customer Service Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Free plan available. Paid plans start at $50/month.
Zoho CRM Cloud-based CRM platform with sales force automation, marketing automation, and customer support features Small to medium-sized businesses Sales, Marketing, Customer Support, and more Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Free plan available. Paid plans start at $14/user/month.
Oracle CX Cloud Integrated suite of CRM applications for sales, service, marketing, and commerce Medium to large enterprises Sales, Marketing, Customer Service, and more Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Pricing for Oracle CX Cloud is not publicly available. It is recommended to contact Oracle for specific pricing details.
SAP Sales Cloud CRM solution focusing on sales automation, customer engagement, and analytics Medium to large enterprises Sales and Customer Engagement Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Pricing for SAP Sales Cloud is not publicly available. It is recommended to contact SAP for specific pricing details.
Pipedrive Sales CRM software emphasizing sales pipeline management Small to medium-sized businesses Sales Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Paid plans start at $15/user/month.
Freshworks CRM CRM platform for sales, marketing, and customer support processes Small to medium-sized businesses Sales, Marketing, and Customer Support Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Freshworks CRM offers four pricing plans: Free, Growth ($29 per user per month), Pro ($69 per user per month), and Enterprise (custom pricing). They also offer a 21-day free trial.
SugarCRM Customizable open-source CRM software with sales automation, marketing campaigns, and customer support capabilities Small to large businesses Sales, Marketing, and Customer Support Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Sugar Sell ($80 per user per month), Sugar Market ($1,000 per month), and Sugar Serve ($80 per user per month). Custom pricing is available for the Enterprise plan.
bpm'online CRM Process-driven CRM platform combining sales, marketing, and service automation Small to medium-sized businesses Sales, Marketing, and Customer Service Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Pricing for bpm'online CRM is not publicly available. It is recommended to contact bpm'online for specific pricing details.
Insightly CRM platform for small to medium-sized businesses with contact management and project management features Small to medium-sized businesses Sales, Marketing, Project Management, and more Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Paid plans start at $29/user/month.
Copper CRM solution designed for Google Workspace users with Gmail and Google Calendar integration Small to medium-sized businesses using Google Workspace Sales, Professional Services, and Small Business Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Copper offers three pricing plans: Basic ($25 per user per month), Professional ($69 per user per month), and Business ($119 per user per month). They also offer a 14-day free trial.
Salesforce Essentials Simplified version of Salesforce's CRM for small businesses Small businesses Sales and Customer Support Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Contact Salesforce for pricing information.
Nimble CRM software focusing on social media and relationship management Small to medium-sized businesses, particularly social media-focused Sales, Marketing, and Social Media Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Paid plans start at $19/user/month.
Pega CRM AI-powered CRM platform for sales automation, customer service, and marketing Medium to large enterprises Sales, Customer Service, and Marketing Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Contact Pega for pricing information.
Infusionsoft by Keap CRM and marketing automation software for small businesses with email marketing and e-commerce capabilities Small businesses, particularly online marketing and e-commerce-focused Sales, Marketing, and E-commerce Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Contact Infusionsoft by Keap for pricing information.
Zendesk Sell Sales CRM platform with contact management, lead tracking, and sales pipeline management features Small to medium-sized businesses Sales Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Paid plans start at $19/user/month.
Bitrix24 Comprehensive CRM and collaboration platform with CRM, project management, and communication features Small to medium-sized businesses Sales, Marketing, and Project Management Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Free plan available. Paid plans start at $19/month.
Teamleader CRM platform for customer relationships, projects, and invoicing Small to medium-sized businesses Sales, Project Management, and Support Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Paid plans start at €25/user/month.
Ontraport CRM and marketing automation software for entrepreneurs and small businesses Small businesses and entrepreneurs Sales, Marketing, and E-commerce Small-Business: 80%, Mid-Market: 18%, Large Size: 2% Contact Ontraport for pricing information.
ClickUp Versatile tool for project management and CRM, offering a unified solution to streamline accounts, sales pipelines, communication Sales, Customer Support, Marketing Teams Sales and Marketing, Manufacturing, Project Management, Customer Relationship Management (CRM), Analytics and Reporting Small Businesses: 75%, Large Enterprises: 12%, Medium-Sized Businesses: 6% Contact ClickUp for pricing information.
ActiveCampaign CRM Seamlessly combines robust email marketing and CRM functionalities, offering bidirectional automation between marketing and sales Businesses of all sizes Banking and Financial Services, Leisure and Hospitality, Manufacturing, Non-Profit, Professional Services, Distribution Small Businesses: 74%, Large Enterprises: 13%, Medium-Sized Businesses: 6% Contact ActiveCampaign CRM for pricing information.
Scoro Scoro CRM software streamlines your sales process and enhances team performance with features like sales pipeline management, project/task tracking, collaboration, billing, and reporting. Companies with 10-50 employees, 1M-10M dollars in revenue. Marketing and Advertising, Computer Software, Information Technology and Services, Design, and more. Small Businesses: 76%, Large Enterprises: 10%, Medium-Sized Businesses: 0% Contact Scoro for pricing information.
LeadSquared Sales + Mobile CRM Sales automation and mobile CRM platform designed to accelerate revenue growth Businesses aiming to accelerate revenue growth Education, Healthcare, Financial services, IT services, Real estate, Tech marketplaces, and other high-volume B2C businesses Small Businesses:41%, Large Enterprises: 7%, Medium-Sized Businesses: 50% Contact LeadSquared for pricing information.
Streak CRM integrated into Gmail, emphasizing sales, partnerships, support, and more Freelancers, Small Businesses Varied industries including accounting, IT consulting, real estate, staffing, and telecommunications Small Businesses: 48%, Large Enterprises: 11%, Medium-Sized Businesses: 28% Contact Streak for pricing information.
NetSuite Comprehensive CRM platform supporting sales, service, marketing, and commerce Businesses seeking revenue and growth Versatile across industries like Wholesale Distribution, Manufacturing, Construction, Software Services, Retail & E-commerce, Professional Services, Energy Small Businesses: 29%, Large Enterprises: 19%, Medium-Sized Businesses: 52% Contact NetSuite for pricing information.
BIGContacts BIGContacts, powered by ProProfs, simplifies CRM for small businesses, combining contact management, email marketing, lead capture, conversions, and customer retention. Small to medium-sized businesses E-Commerce, Professional services, Real estate, Consulting, Small-scale manufacturing, Hospitality Small Businesses: 40%, Large Enterprises: 0%, Medium-Sized Businesses: 24% Contact BIGContacts for pricing information.
Apptivo CRM Apptivo CRM is a mobile-friendly app for Android, iPhone, and Windows. It simplifies CRM, sales, marketing, and more. Companies with 1-10 employees and $1M-$10M in revenue are the primary users. Real Estate, Information Technology and Services, among others. Small Businesses: 72%, Large Enterprises: 14%, Medium-Sized Businesses: 7% Contact Apptivo CRM for pricing information.
CapsuleCRM Online hosted CRM system for individuals, small businesses, and sales teams wanting a simple, effective, and affordable solution Small businesses, sales teams Information Technology and Services, Computer Software, Marketing and Advertising, Internet Small Businesses: 85%, Large Enterprises: 0%, Medium-Sized Businesses: 0% Contact CapsuleCRM for pricing information.
Insightly CRM Web-based CRM with Google integration. Manage projects, tasks, contacts, and more, linking them for meaningful relationships. Companies with 10-50 employees IT and Services, Software Small Businesses: 50%, Large Enterprises: 0%, Medium-Sized Businesses: 0% Contact Insightly CRM for pricing information.

This list of CRM software will keep evolving with time. With our market research team keeping tab on the various market demands, we will contribute to the list so that you get an all-inclusive list at one place.

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